CHALLENGE
When Coca-Cola Enterprises (CCE, now part of CCEP) chose to implement LineView™ across all European sites, they recognised not only the need to turn performance data into actionable information, but also to drive effective routines around the use of that information. LineView’s dedicated team of operational practitioners were engaged to lead the process of embedding this in to daily routines and behaviours.
Historically, the CCE site in Antwerp had a manual system to gather performance loss data on their high-speed bottling lines. Manual collection made high accuracy scores tough, but it also made it impossible to monitor the real-time impact of machine stoppages on true productivity. CCE recognised the need for clarity around which actions would bring the most improvement.
Compounding the issue was the time frame over which the manual data was captured and analysed. A 24-hour time frame meant that many of the actions identified were long after the event had occurred and were either significantly less effective or even irrelevant.
This drove an approach to performance reviews that lacked focus on critical issues, was historically-biased and lacked the urgency and capability to drive tactical changes.
SOLUTION
Once LineView was installed, the accuracy and availability of information and the potential for real improvement made a giant leap forward as performance reviews were now based on the genuine greatest causes of lost productivity.
Actionable information & built-in management routines
To capitalise on this significantly improved information, all management routines were reviewed, reorganised and tailored to suit the new real-time information environment: forward focused, proactive and driving corrective actions that impact current performance.
The site team was coached on how to rapidly and effectively drill-down to the True Causal Loss, as well as how to run performance review meetings that minimised time and maximised effective decision-making.
The LineView team of operational practitioners helped re-focus the meeting from HISTORICAL and SYMPTOMATIC (orange) to FUTURE and ROOT CAUSE (black) using deliberate questioning techniques.
Project progress was tracked throughout by:
- Auditing & checking the system
- User capability testing
- User engagement
- Coaching
- Leadership behaviour
– See illustration below –
Re-focusing the meetings
Deeper/More specific
‘Why, why, why…’
‘What was the root cause?’
‘What specifically caused the issue?’
Future/Planning
‘What is likely to cause the biggest problem today this week unless we take action?’
‘What is our proactive action that will prevent this from happening again?’
RESULTS
The combination of live, accurate loss information and rapid, effective performance reviews enabled regular and effective tactical reviews
(Short Interval Control).
These reviews drive regular tactical improvements as well as ensuring data integrity, accuracy and vital information flow. This same process was applied to daily and weekly strategic reviews.
LineView™ is now the sole source of information driving line performance improvement at the site.