The Challenge: Scaling Without Limits
Facing rapid growth and nearing physical capacity limits, Vikos encountered a critical challenge: how to scale operations without the significant investment of additional production lines or infrastructure. Their existing legacy system, characterised by a lack of live data, inadequate performance measurement, and insufficient operational processes, simply couldn’t keep pace.
“We were operating on a gut feeling that our old system wasn’t enough,” explained Pavlos Sepetas, Operations & Technology Director at Vikos. “We can no longer rely on the systems and processes that have contributed to our success so far. To scale, we need repeatability, control, and full engagement from our entire team, supported by real-time, scalable data.
The leadership team recognised that true scalability required a profound transformation:
- Better utilisation of existing assets
- A robust, accurate, and live dataset
- A complete overhaul of operational systems and routines
Choosing the Right Strategic Partner
After an extensive market evaluation, Vikos selected Lineview, drawn by its strong focus on manufacturing performance and a prove track record within the beverage industry. Vikos needed more than just a software vendor; they sought a strategic partner capable of providing deep operational expertise alongside enabling technology. “We wanted more than a vendor; we needed a strategic partner. Lineview had the enabling technology and deep operational expertise to support our transformation,” Sepetas shared. “Their team guided us through critical change management and helped us embrace new concepts to truly transform our business.” Sepetas, Vikos
The Collaborative Approach
One of the most significant aspects of the transformation has been the close collaboration between Vikos and Lineview. “This isn’t a plug-and-play solution, it’s a partnership. Lineview has been there to guide us through every step: coaching, advising, and helping us build capabilities internally,” Sepetas added.
This collaborative approach included:
- Regular onsite and remote coaching
- Joint planning of operational rollouts
- Cross-functional alignment on KPIs and routines
- Deep involvement from Lineview’s leadership and automation experts
Comprehensive Digital and Cultural Transformation.
Together, Vikos and Lineview launched a transformation built on four pillars:
1. Visibility Across the Site
- Full deployment of Lineview OEE across 13 production lines
- Real-time, accurate data capture enabled by Vikos’ skilled automation team
- Data infrastructure scaled to support ongoing growth and innovation
2. Business Process Redesign
- Redefined frontline roles, shift structures, and escalation routines
- Introduced shift leaders separate from technicians to improve flow of
- information
- Emphasis on coordination, autonomy, and clear accountability
3. Leadership Enablement
- Direct coaching and leadership development from members of the Lineview’s leadership team
- Organisational changes across departments
- Preparation for lean manufacturing adoption across the business
4. Operational Up-skilling
- Training frontline teams on daily loss review and short interval control (SIC)
- Middle management empowerment for data-driven decision-making
- Integration of Lineview insights into daily routines
Measurable Impact and Culture Shift
In less than six months, Vikos has seen both quantitative and qualitative gains:
Performance Metrics
- Up to 14% increase in output on critical production lines
- Improved decision-making with access to real-time data
- Avoided decline in output and morale during peak seasons
Cultural and Organisational Shifts
- Stronger engagement across all levels of the business
- Better information flow and collaboration between departments
- Increased enthusiasm around lean manufacturing and operational excellence
Looking Ahead: Building the Lean Factory of the Future
Pavlos and the leadership team have ambitious plans. Inspired by Lineview’s support, they are preparing to formally introduce lean manufacturing principles across the entire organization this year. Despite ongoing challenges, including high order volumes and stress on teams, Pavlos remains confident:
"The hard part is behind us. With Lineview's support, we're building a factory for the future: lean, data-driven and people first" - Pavlos Sepetas, Opereations & Technology Director, Vikos
